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Innovation in the management of tourist accommodations

At Valencia Guest, we go beyond the traditional management of tourist accommodations, creating modern and memorable experiences for guests.

Average increase in bookings

Customer satisfaction score

Languages spoken

24/7 communication and support

We offer continuous support to guests and owners, available 24 hours a day, 365 days a year. Guests can communicate with our team via chat, phone or messaging platforms, while owners have a dedicated account manager to answer any questions. We keep in touch with guests before, during and after their stay, ensuring a smooth and satisfying experience.

Guest verification

We apply strict booking filters on the platforms that allow it, accepting only guests with good evaluations. In addition, we register all guests in accordance with current regulations and analyze each request to ensure that it fits the characteristics of the accommodation.

Check-in management

We manage all types of check-ins. Both face-to-face and digital, with software connected to multiple platforms that allows the process to be carried out at any time. We also offer personalized attention in our main office and in receptions located in partner hotels.

We communicate with guests before, during and after their arrival.

We keep in touch during the time of the reservation through multiple messaging channels, live chat, phone, e-mail, whatsapp and through the sales platforms.

Pre check-in

We interact with guests prior to their arrival, providing them with a warm welcome and a guide to points of interest to ensure their satisfaction from the start.

During the stay

We manage all requests and resolve any issues so that guests enjoy a seamless experience.

Guest experience

At the end of the stay, we make sure that everything was to your satisfaction, obtaining positive reviews that strengthen our reputation.

24/7/365 support

We offer personalized customer service, available all year round, with fast and reliable support.

Professional cleaning

We perform a thorough cleaning following hotel standards, leaving the accommodation impeccable for the next guest.

Laundry and linen

We provide high quality linens and towels, guaranteeing the comfort of our guests.

Amenities in each room

We include gel, shampoo and a welcome pack in every reservation, meeting special requests for a unique experience.

Maintenance and repairs

We take care of the maintenance and repair of the property, ensuring that it is kept in perfect condition.

Real-time information

We keep you informed of the status of your accommodation through our notification applications, so that you are always aware of any new developments.

Need more information?

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